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When Does the Customer Receive Automated Emails?

When Does the Customer Receive Automated Emails?

Owned by Alex Skrivseth
Last updated: Oct 22, 2024 by Jerry Gingerich
2 min read

All of these emails are triggered to be sent in the ordering process when using the order-form.

It is important to note that there are other emails that can be sent to the customer in the ordering process, however the emails discussed here will happen automatically.

Email #1 - Saved Shed Design 

Trigger for Saved Shed Design Email

  • Customer (guest user) fills out there info and clicks Save Shed Design

  • When an authenticated user clicks Save Shed Design this email is not sent

Saved Shed Design Example

Email #2 - Order Confirmation

Email #3 - Deposit Receipt 

Trigger

  • The second and third emails are sent when a user clicks Create Payment

#2 Order Confirmation

Order Confirmation

#3 Deposit Receipt 

Deposit Receipt

Email #4 - Your order has been submitted

Trigger

  • The fourth email is sent when a user clicks Apply Signed Order Documents and Submit Order

#4 Your order has been submitted

Your order has been submitted

 

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