Issues with 3D Models Not Generating

Summary

Sometimes when adding to the options catalog or making changes to the existing options an issue will arise where a 3D model does not load in the order form. This is usually the result of defaults not being set correctly. In this article, we will explain how to resolve this issue.

The Most Common Causes

1. The style no longer has a default siding specified

2. The style no longer has a default trim specified

3. The style no longer has a default roof specified

4. There is no default color selected for the items listed below

   1. The default siding

   2. The trim that belongs to the default siding

   3. The default roof