Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
TSA Support Portal
  1. TSA Support Portal
  2. The Shed App Support

The Shed App Support

Welcome! You can raise a request for Customer Support using the options provided.

Report a TSA bug

Tell us the problems you're experiencing.

Required fields are marked with an asterisk*

Summarize the bug briefly.

Please provide details of the problems you are having.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"8918098032e8709c7bd2c19b735f3bf0a9fbbb88_lout","branding":{"id":"2","key":"cs","name":"The Shed App Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0f1e33","headerLinkHoverBGColor":"#0f1e33","headerBadgeColor":"#0f1e33"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a403c700-347d-4a7f-b2d5-592ff1fcf7ca/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDkxZDcwMC02MTYwLTRlMDAtYjhmNy05ODBmNmJkNTQzODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE0MDNjNzAwLTM0N2QtNGE3Zi1iMmQ1LTU5MmZmMWZjZjdjYSI6WyJyZWFkIl19LCJleHAiOjE3OTE5MDk3MTIsIm5iZiI6MTc5MTkwOTExMn0.4xnwTCImpsJQ254RodGF9WWSZJwk69d90VekpRNHjdE&client=7491d700-6160-4e00-b8f7-980f6bd54389&mode=fit","logoId":"a403c700-347d-4a7f-b2d5-592ff1fcf7ca","isLogoAvailable":true,"helpCenterTitle":"Find answers","sharedPortalName":"TSA Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Find answers","sharedPortalName":"TSA Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#234b77","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"cs","projectId":10012,"serviceDeskId":2,"name":"The Shed App Support","description":"<p>Welcome! You can raise a request for Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"17","name":"Billing questions","descriptionHtml":"","callToAction":"Billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10538,"iconUrl":"https://theshedapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[3],"key":""},{"id":"44","name":"Report a 3D bug","descriptionHtml":"","callToAction":"Report a 3D bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10547,"iconUrl":"https://theshedapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[3],"key":""},{"id":"45","name":"Report a TSA bug","descriptionHtml":"","callToAction":"Report a TSA bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10547,"iconUrl":"https://theshedapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[3],"key":""},{"id":"16","name":"Technical support","descriptionHtml":"<p>Screenshots and Screen Recordings are highly encouraged.\n <br>\n Providing an order # or building serial number can often help us resolve the issue faster. If the issue is more complex, we will want to replicate it ASAP, so providing the steps you take to see the issue can also help.</p>","callToAction":"Technical support","introHtml":"<p>We are ready to help!</p>","icon":10522,"iconUrl":"https://theshedapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[3],"key":""},{"id":"20","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10529,"iconUrl":"https://theshedapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"19","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10551,"iconUrl":"https://theshedapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"18","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10543,"iconUrl":"https://theshedapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"78","name":"Questions","descriptionHtml":"","callToAction":"Questions","introHtml":"<p>Request type used by live chat for fallback, only when other request types don't work.</p>","icon":10511,"iconUrl":"https://theshedapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"22","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10537,"iconUrl":"https://theshedapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"23","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10541,"iconUrl":"https://theshedapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[45,44,16,21,17]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c95211c7-0ba0-3be5-af6b-8258ed0fe8c9","appLinkName":"System Confluence","appLinkUrl":"https://theshedapp.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://theshedapp.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://theshedapp.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDkxZDcwMC02MTYwLTRlMDAtYjhmNy05ODBmNmJkNTQzODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMzI1NDEzMDk1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc5MTkxMDMxMiwibmJmIjoxNzkxOTA5MTEyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.k5JE9aWgBFR7mWTJEx7u8TY1KTcnqIH728RYL8fApGU","targetCollection":"upload-user-collection--1325413095","endpointUrl":"https://api.media.atlassian.com","clientId":"7491d700-6160-4e00-b8f7-980f6bd54389","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":45,"projectId":10012,"issueType":{"id":"10269","name":"TSA Bug"},"form":{"name":"Report a TSA bug","descriptionHtml":"","callToAction":"Report a TSA bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10547,"iconUrl":"https://theshedapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/45","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/45","calendarParams":{"firstDay":0,"date":"2026-10-13T09:31:52-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c95211c7-0ba0-3be5-af6b-8258ed0fe8c9","appLinkName":"System Confluence","appLinkUrl":"https://theshedapp.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://theshedapp.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://theshedapp.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDkxZDcwMC02MTYwLTRlMDAtYjhmNy05ODBmNmJkNTQzODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMzI1NDEzMDk1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc5MTkxMDMxMiwibmJmIjoxNzkxOTA5MTEyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.k5JE9aWgBFR7mWTJEx7u8TY1KTcnqIH728RYL8fApGU","targetCollection":"upload-user-collection--1325413095","endpointUrl":"https://api.media.atlassian.com","clientId":"7491d700-6160-4e00-b8f7-980f6bd54389","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=theshedapp","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8918098032e8709c7bd2c19b735f3bf0a9fbbb88_lout","baseUrl":"https://theshedapp.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://theshedapp.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7491d700-6160-4e00-b8f7-980f6bd54389","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ab3d241431bc4036aa17d6837195a941","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://theshedapp.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}